Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the GDPR 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance ... [continue] Access to medical records

Complaints policy

If you feel that you have cause for complaint we would rather hear from you than you remain dissatisfied. Many complaints can be resolved by an informal discussion with our ... [continue] Complaints policy

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by calling into the surgery and completing a ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please contact the surgery for information on the area covered by our practice.  

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you will need to ... [continue] Updating your details

Useful telephone numbers

Well Chemist, Llanbradach 029 20862239 Health Visitors 029 20884378 District Nurses 029 2080 2756 Dental Emergency Number 01633 488389 Chiropody Clinic (Risca) 01633 615225 Royal Gwent Hospital 01633 234234 University Hospital ... [continue] Useful telephone numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 24th November, 2015